“Record keeping has always been a technology-heavy business,” said Ross Bremen, a partner at consultant NEPC LLC, Boston.
“They always have to make substantial investments in their technology,” Mr. Bremen said, noting that rising costs reflect the evolution of technology from mainframes to servers to cloud computing. “The world is becoming more ‘I want it in the next five minutes’ rather than how it used to be.”
The cost of technology is only part of record keepers’ calculations for sustaining profitability.
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